- Is your site secure? Will you secure my personal information?
- Is there a minimum order quantity?
- What are the Possible Payment Methods?
- Are the styles the same as the pictures?
- What to do if you haven't received any Email from us after you place an order?
- How long will it take for the items to arrive at your specified address?
- What to do if the item you ordered is somehow damaged?
- How to Track Your Order?
- What to do if there are shipping problems and you still haven't got your order?
- What is your Return Policy?
- Why should I buy from you?
Q: Is your site secure? Will you secure my personal information?
- A: Yes. We use secured payment gateways. All the information will be encrypted by our system automatically. So please be assured about the security of your personal information.
Q: Is there a minimum order quantity?
- A: No, there is no Minimum order quantity even though we sell our goods at wholesale prices.
Q: What are the Possible Payment Methods?
- A: Visa Card, MasterCard, Western Union, Money Gram and Bank Transfer. All payments are made through a 100% secure SSL page (HTTPS). We will offer 5%-10% discount if you pay with Western Union, Money Gram or Bank Transfer.
Q: Are the styles the same as the pictures?
- A: Yes, we will send out the goods as the picture shows. Sometimes you may note variations in colour from the descriptions. This variation is due to differences in monitors, graphics cards etc, there can be tiny color difference between the products you received with the products' photo you saw on the website.
Q: What to do if you haven't received any Email from us after you place an order?
- A: If you order an item, but you won't receive any confirmation email from us within several hours, please check the "Spam" mail category in your Mail client to make sure none of our Emails ended up there by mistake. If it's not there neither, please email us. We will make sure that someone from our team will get back to you and will assist you to solve the problem.Or you can come to the LIVE SUPPORT for timely help.
Q: How long will it take for the items to arrive at your specified address?
- A: From the moment you place your order, it will take your order 5-7 days to reach your door. We will do everything we can in order to speed up the delvery. For further Shipping information, please visit our Shipping Information Page.
Q: What to do if the item you ordered is somehow damaged?
- A: Our Shipping Team will double-box each item and check it very carefully before its delivery. This is why it is very unlikely that your item will be damaged. Nevertheless, if that happens, you must inform our Customer Service immediately through the "Contact Us" Page. When you receive the damaged goods, and you don't inform us in 7 days, we will not accept your exchange or refund.
Q: How to Track Your Order?
- A: Once we confirm that your order is received and we get the payment, your order will be transferred to the Shipping Team, where it will be labeled, packed and shipped. Generally speaking, your order will be delivered in 24-48 hours. Once we ship it out, we will send you an Email with the entire shipping details, inlucing the tracking number and website to trace your order.
Q: What to do if there are shipping problems and you still haven't got your order?
- A: First know that it won't happen in 99% of the cases. However, if for any reason your package is missing / vanished some how, we will send you a replacement package or refund the payment. We provide a total insurance on missing packages.
Q: What is your Return Policy?
- A: If you are not satisfied with our items, you can return the items to us within 14 days from the time you receive the items. We will refund you the money when we get the returned package. But we will keep the shipping fee. For futher details, please go to the Shipping & Returns page.
Important Notice: We will take back item only if it will be flawless, in an unused condition, and will be returned with the accompanying accessories that were sent with it.
- A: If an incorrect item was sent to you for some strange reason, or if the items you received are in a different color from the one that you ordered, you must inform our Customer Service in order to receive a returning address. When you receive the items, If you don't inform us in 14 days, we will not accept the exchanges.
Q: Why should I buy from you?
- A: * High quality, high safety and prompt delivery are guaranteed;
* Competitive prices will save you much.
* Goods will be sending out within 2 business days after receiving your payment;
* It takes 5-7 business days for the delivery;
* You'll get full refund when the item is not available in the stock;
* More items you buy, more discount you'll get;
* Both wholesale and retail are welcome.
Notice: if you still haven't found your answer after reading this page, please contact us.